Interoperability Activities, Standards and Guides

The issue of interoperability at a technical level among public agencies in Turkey has been included in the strategy plans since the work associated with e-Government first started. The “Interoperability Principles Guidelines” were prepared and the first version in line with these activities was published in 2005. A Prime Ministry Circular was published in 2005 and 2009 concerning the application of these guidelines. The guidelines, which were updated most recently in 2012, are required to be implemented by central and local governments. However the desired success in generalizing the guidelines has not been achieved.

The “Public Agencies Website Guide”, for which the first version was published in 2006 for public websites in Turkey, has been updated at various intervals and is published over the Internet. With the Prime Ministry Circular No. 2007/4 complying with the procedures and principles in the aforementioned Guide has been mandatory for all newly opening websites of public agencies and institutions at central and local level. The Guide was updated most recently in 2014 in line with the newest technologies by KAMİS Project. The TSE K 318 criteria were prepared for the use of agencies based on the guidelines updated in 2014.

Other than the guide and guidelines, international standards under such headings as document management, system lifecycle and information security were localized, and are now being published by the Turkish Standards Institute (TSE).

Ongoing work:

In line with the action of “E1.1.4Preparing and Updating of e-Government Ecosystem Guidelines” in the 2016-2019 National e-Government Strategy and Action Plan the existing guidelines will be updated and new guidelines in lines with needs will be prepared for the efficient and sustainable function of the e-Government ecosystem especially for interoperability, public agency / institution websites and mobile applications and the use and management of social media accounts by public agencies / institutions.

Enterprise Architecture and Metadata

In the existing situation the Electronic Public Information Management System (KAYSİS), Interoperability Principles Guide and other technical standards comprise the national enterprise architecture in pieces. There is also enterprise architecture work being conducted at agency level.

KAYSİS is an application that supports interoperability between agencies with the provision of the most basic metadata and standards for the government organization and public services in Turkey. The EPIMS, developed and operated by the Prime Ministry Directorate for Administration Development, is comprised of a number of infrastructures in which different levels of functions are managed.

With the “Regulation on the Procedures and Principles to be Applied in Providing Public Services” published in 2009, an inventory of public services was started. All agencies are entering their service inventories using the specified templates and libraries on EPIMS in electronic format. The aim here is to centrally manage all records associated with the detailed tags of services, service standards, legislation the service is based on, the documents and data necessary for the service and the documents and data that is created as a result of the service. A standard file plan system has been developed for managing correspondence between agencies and archive management. The service inventory and the system associated with the Government Organization Central Records System (DETSİS) enable all official correspondence between agencies to be classified. DETSİS is positioned at the center of the system to achieve interoperability between agencies. The system, for which the first version dates back to 1991, has had the ability to show central, rural and foreign organizations and all non-governmental units belonging to local governments since 2014. Each unit has an assigned DETSİS No. All agencies are required to keep their hierarchic structures up to date on this system.

There are data dictionaries on service basis in Turkey. The most widely used one is the data dictionary created for the health sector. The National Health Data Dictionary (USVS) is a dictionary project in health agencies in Turkey to be used as a reference by hospital information systems that has been in force since 2007.

Another widely used standard metadata work is used in financial services. The XBRL based e-fatura (e-bill) and e-defter (e-ledger) application are being used in line with the Tax Procedures Law and the Turkish Commercial Code. These applications that had been in force since 2010 are now mandatory as of January 1, 2016 for taxpayers. 

Ongoing work:

Work to transmit detailed information and update document and data sets for EPIMS services continues. A Public Information Systems Inventory (BİLSİS) sub-application is being developed to associate services that are specified to be provided in electronic setting on the service inventory and the systems that enable provision of these services; and to determine the information infrastructure of agencies. A Public Strategic Management System (KSYS) is being developed to associate the plans prepared by agencies with the operations that are carrying out. At the same time public satisfaction surveys can be filled out. Achieving a satisfaction based management is aimed by bringing the system more up to date.

In line with the action of “E1.1.3-Development of an Enterprise Architecture for e-Government” included in the 2016-2019 National e-Government Strategy and Action Plan, the goal is to make the enterprise architecture integrated, implement it nationally and develop it by agency for all public agencies.