Contrary to the past years, there are two basic strategy documents in Turkey that regulate the e-Government activities. The Ministry of Development prepares the information society policy in accordance with national development goals in Turkey (The 2015-2018 Information Society Strategy and Action Plan). On the other hand, e-Government policy (2016-2019 National e-Government Strategy and Action Plan) is prepared in the framework of the information society policy by the Ministry of Transportation, Maritime Affairs, and Communication (MTMC).
By creating a project and participation portal (information society, e-Government) for both strategy documents, the resources of technology encouraging participation in technology, including the social media, were utilized. Information about the process of conducting strategy document preparation work was shared through these portals; and a variety of ideas and suggestions were collected over forums from different people and organizations.
Other than these two strategy documents determining the national goals and priorities in Turkey are the Tenth Development Plan with Priority Transformation Programs Action Plan, 65th Government Program and 2016 Action Plan are in force. The Tenth Development Plan including e-Government work sets forth Turkey’s general direction while the 65th Government 2016 Action Plan including e-Government assigns the Government’s short term priorities.
It is observed that in addition to strategy plans that determine the framework of e-Government policies, various targets, projects and actions are included in sector/thematic strategy documents like “The Action Plan Program to Reduce Unrecorded Economy”, “The Transportation and Communication Strategy Goal 2023 of Turkey”, “The 2014-2023 Smart Transportation Systems Strategy Document”, “The 2014-2023 Road Map Document for the Protection of Critical Infrastructure,” “The Disaster Response Plan for Turkey”, “The 2016-2019 National Cyber Security Strategy and Action Plan,” and “The 2017-2019 Software Strategy and Action Plan of Turkey”
The 2015-2018 Information Society Strategy and Action Plan was officially published on 06.03.2015. The 2015-2018 Information Society Strategy and Action Plan aims to gain a powerful and competitive structure for the information sector, to increase the penetration of in other sectors and to support the rise of growth and employment in the economy by creating an ecosystem suitable for internet enterprises. The “User Focus and Effectiveness in Public Services” axis determined for the information society policy guides the general framework for e-Government work.
The 2016-2019 National e-Government Strategy and Action Plan sets forth and integrated structure that focuses on e-Government work in the framework of information society policies and goals. By emphasizing Turkey’s existing conditions, a citizen oriented digital transformation, social networks, governance, transparency and accountability; it has become necessary to redefine the relations between all stakeholders, who play a role in the planning, decision-making and applications in the field of e-Government, and the government. An integrated and sustainable “e-Government ecosystem” strategic perspective has been embraced in the shaping and implementation of the 2016-2019 National e-Government Strategy and Action Plan. The strategy and action plan has been prepared with a common intellectual and scientific perspective in which the analysis work of all ecosystem stakeholders, central administration units, local administrations, citizens, the private sector, professional organizations, nongovernmental organizations and universities are included. In this scope, 27 Focus Group Meetings and 3 Workshops have been organized for Local Administration Services, SWOT-PEST, and Needs Assessment. Also 4 widely participated surveys have been conducted for measuring satisfaction and perception have been conducted among central administrations, local administrations, the private sector and citizens.
The objective of the 2016-2019 National e-Government Strategy and Action Plan is to form the necessary skills in line with Turkey’s 2023 national goals and provide an elevating effect to the welfare of the country. In this context the vision of the 2016-2019 National e-Government Strategy and Action Plan has been defined as “Increasing the society’s quality of living with ETKİN (EFFECTIVE) e-Government”. In the new term the focus of the e-Government work will be to create an “ETKİN” (EFFICIENT) e-Government ecosystem that is Entegre (Integrated), Teknolojik (Technological) Katılımcı (Participatory), İnovatif (Innovative) and Nitelikli (Qualified) spelling out “ETKİN” (EFFICIENT). The e-Government ecosystem will take a more competent and agile position as the driving force of transition to the information society and sustainable development. 4 strategic objectives, 13 goals and 43 actions have been determined in line with the 2016-2019 National e-Government Strategy and Action Plan vision. The following strategic objectives have been determined to achieve the e-Government vision with an e-Government ecosystem perspective:
- Strategic Aim 1: Ensure the Efficiency and Sustainability of the e-Government Ecosystem
- Strategic Aim 2: Activate Joint Systems for Infrastructure and Administrative Services
- Strategic Aim 3: Ensure e-Transformation in Public Services
- Strategic Aim 4: Increase Usage, Participation and Transparency
Monitoring and assessment activities are being conducted in a systematic manner during the implementation of the action plan. A change management model has been implemented to make sure that the 2016-2019 National e-Government Strategy and Action Plan can adapt to changing conditions. A Strategy and Action Plan Monitoring and Evaluation System (SEPSIS) has been developed to systemically gather the data that will constitution the basis for the Monitoring and Assessment Model and conduct the monitoring activities efficiently. SEPSIS is an application that is accessible on egovernment.gov.tr by all responsible and relevant agencies / institutions. The distribution of roles within the scope of the monitoring, measuring and assessment process has been planned in detail. After the action plan has been implemented the changes that are generated will be handled within the defined change management process. The objective is for the action plan to have a dynamic structure that is updated according to current conditions.
In line with the action of “32. Developing the Digital Turkey Project road map and starting the implementation accordingly” included in the 65th Government 2016 Action Plan and within the scope of the title “The New Constitution and The System” and subtitle “Governance” the road map of an infrastructure that will enable citizens to conclude their business and transactions in a virtual setting without having to go to public agencies and institutions will be developed and implemented.